RETURN & REFUNDS POLICY

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return, all items must be returned in their original condition, with all tags and hygiene seals attached.

 

To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer. 

 

Refunds are issued via Paypal. Make sure that you provided the correct email Paypal email address.

 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition is damaged or missing parts for reasons not due to our error.

 

How to start a return

Email your request to theofficialquaranthings@gmail.com with your reason for your return. Return instructions will be replied to you once we receive your request.  

We will also notify you of the approval or rejection of your refund. If you are approved, then we will have you send back your item.

Ship your item to the designated address and give us the documents related to the return following our return instructions.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theofficialquaranthings@gmail.com. 

 

 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Out of Stock Delivery & Unfulfilled Orders

On extremely rare occasions, our inventory management system allows customers to place orders even after we have run out of stock.  This can happen when too many customers order the same product simultaneously.  As a result, if we are unable to fulfill your order, we will issue you a refund in the form of store credit that you can use on any other items. 

 

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